Orangeville High School - Red and Blue Yearbook (Orangeville, Ontario Canada)

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Your s very truly, PARKER PUB LICATIONS , Sales Manager . SH:AN Imagine That! Too Much! Do you see many strange sights? the woman asked the office window Washer. Sure do, he replied., Up on the fourth floor, there-'s an office where everybody is workingi Cffice manager to idling employees Why arenlt you busy? Can't you find something to do? Employee: Do I have to find it, too? Lady, wearily replied the line haul driver who had been hit by her car, your arm was out, l'll admit. But, first it was up, then down, then straight out.. That's a left turn signal? Silly, she retorted, the first two might have been Wrong but di.dn't you see me erase them and give you the correct sign?

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40 The foregoing is a very poor example of an adjustment letter.. lmprove itz then set it up in proper forma Politely refuse to take the book back, but strive to keep the custom.er's good will. Even introduce some sales talk, or any other details which you consider advisableo TI-IE SOLUTION -M The following is the improved letter, written on that examination by Sheila Hogan of the Special Commercial course: March 26, 1962, Mr. J. Mt Rankin, 802 College Street TORONTO 4,, Ontario., ! Dear Mr ., Rankin: Thank you for your letter of lvlarch 24, in which you stated that the book, Progress of Industryu, was not as you had expectedc. We are indeed sorry that this book was not satisfactory to you, but we acted only under your order for the book, and we could not anticipate your disapproval., You must urderstand that the expense and time that your order involved is valuable to a firm such as ours. lf we were to accept the book and re- fund your money, others would as sumethat this would be done for them. also You could well imagine the great loss our company would incur if this were to happen. It is our policy, therefore, not to give refunds for a book, unless it is of inferior quality in the printinag or binding. If this were the case, then we would be most happy to refund your money., Have you thoroughly read Progress of lndustry ? We have had some very fine comments about the quality of the writing, the factual reports cons tained in it, and all the other valuable information and data going back to the beginning of the first industry in Canada. It is an educational and comm prehensive book that any business man should appreciate. Please read it agaln. lf you require any further information about books, or we can be of any other assistance to you, please do not hesitate to write us. tclosing on next pagej

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42 COMMERCI,AL CLASS PROPHECY Another term ls nearly through While we, the class of lofi Look toward the future near Of these, the pupils of this year., Of the Everson clan, We have Joan Who is our champion, bar none., A Bookkeeper good we say of her And also an excellent stenographer., Marlene Ferns from Grand Valley came, To join the class and earn her fame ln Commercial tand part 13 toola We hope success right through! Debbie Fielder is our home town gtrl Who mastered Shorthand in a whirl, A worthy proxy whale Joyce was ill. Crood competition she remains still! Elinor Forernan, from Grand Valley, too, Enlightened the halls of the Red and Blue To gain her Commercial Certificate And then for the busmess world, head straight. Ritchie Goepplnger. our filing star, Advanced from Junior, is right up to par. A good file clerk is her main aim And by her record, shefll gatn her fame. Donna Graham from lvlarsvllle 15, A very pert and pretty miss., Who'll wln the praise of any boss. Her employer's gain is our great loss., Nlildred Greenaway tour llttle comedianl In quips and looks, shelll take no beatinl ln Math, shels up with the best of them, Providing she gets a fuller pen! Sheila Hogan.. youlve heard of her, A Typewriter really can make purr, And in her job, without. trepidatlon Shelll take the place of aut.omat.1,on,. contld