Orangeville High School - Red and Blue Yearbook (Orangeville, Ontario Canada)

Page 146 text:

40 The foregoing is a very poor example of an adjustment letter.. lmprove itz then set it up in proper forma Politely refuse to take the book back, but strive to keep the custom.er's good will. Even introduce some sales talk, or any other details which you consider advisableo TI-IE SOLUTION -M The following is the improved letter, written on that examination by Sheila Hogan of the Special Commercial course: March 26, 1962, Mr. J. Mt Rankin, 802 College Street TORONTO 4,, Ontario., ! Dear Mr ., Rankin: Thank you for your letter of lvlarch 24, in which you stated that the book, Progress of Industryu, was not as you had expectedc. We are indeed sorry that this book was not satisfactory to you, but we acted only under your order for the book, and we could not anticipate your disapproval., You must urderstand that the expense and time that your order involved is valuable to a firm such as ours. lf we were to accept the book and re- fund your money, others would as sumethat this would be done for them. also You could well imagine the great loss our company would incur if this were to happen. It is our policy, therefore, not to give refunds for a book, unless it is of inferior quality in the printinag or binding. If this were the case, then we would be most happy to refund your money., Have you thoroughly read Progress of lndustry ? We have had some very fine comments about the quality of the writing, the factual reports cons tained in it, and all the other valuable information and data going back to the beginning of the first industry in Canada. It is an educational and comm prehensive book that any business man should appreciate. Please read it agaln. lf you require any further information about books, or we can be of any other assistance to you, please do not hesitate to write us. tclosing on next pagej

Page 145 text:

A kv'- ' ' ''-'WI-fer'-nv'-ew--'env'-1--'fw.'mw,...,,,,..,, .P ..,.M,M...-W if Ju. 321 AS 7 .K ,K ,Q 4 .Nw i...,,,-1 7 VV V as . f ,Q-A 3 - gl F 5 1 hd 8 Q2 ' I ' 'bv-J X -. v 45 X Of v 3 , f 5 4 Q ' ' J' f I 0 0 5 Ig -.,W,Nd, A ' ,5- fs' YH'f I 1 M V ..,..A-...r bl:LNIOR COMMERCIAL Back row: Ritchie Goeppinger, Ruth Smith, Doug Watt, Donna Graham, Mildred Greenaway, Elinor Foreman Front row: Darlene Tiffin, Lois Maltby, Elizabeth Walker, Helen Mackenzie, Dianne Nodwell, Joan Everson, Sheila Hogan SR. COMM. INSERT - Marlene Ferns, Shirley Ward MM- 11 -my V X U. 4'kJ?' fir Mil?-g fQ .-351. is 39. as-in S-.-4,f L ' '11 swf f WWI? K .l , ,,. Y 12 il g , 'il 1.5! g ' ' Q 1 4, J 'I X I JUNIOR COMMERCIAL Back row: Don Smith, Jim Wallace, Sandra Cameron, Jeanne Gillespie, Bill Murray, Bob Priester Front row: Marion Greenshields, Marie Dwyer, Aileen Moffitt, Myrtle Adams, Audrey Dwyer, Laurene Teeter JR. COMM. INSERT - Barry Williams H5 , , -i ew .gl X3

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Your s very truly, PARKER PUB LICATIONS , Sales Manager . SH:AN Imagine That! Too Much! Do you see many strange sights? the woman asked the office window Washer. Sure do, he replied., Up on the fourth floor, there-'s an office where everybody is workingi Cffice manager to idling employees Why arenlt you busy? Can't you find something to do? Employee: Do I have to find it, too? Lady, wearily replied the line haul driver who had been hit by her car, your arm was out, l'll admit. But, first it was up, then down, then straight out.. That's a left turn signal? Silly, she retorted, the first two might have been Wrong but di.dn't you see me erase them and give you the correct sign?