Orangeville High School - Red and Blue Yearbook (Orangeville, Ontario Canada)

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MAINTAINIQNG GOOD WILL THROUGH A LETTER One of the big problems in business ts keeping the good will of a customer who for some reason its dissatisfied WQl.t-lfl. the goods or the services which we have provided for hlm., This is part1cul.ar1yy dtfficsult if we can not see our way clear to grant the customer an adjustment to which he believes he is en- titled. Such a situation demands that we sympathize with the customerls dissatisfaction, and calls for extreme tact and a full explanation of the firmls point of view, showing why we can not give the customer what he Wants. ln. thls type of letter, the tone is all tmportant., Any attempt to be blunt or annoyed at the customerts request would only anger him and drive away his patronageq We must refuse his claim and yet make him feel that he has been justly treated., e 'You will see below a very poorly written letter to a cus:- tomer who was dissattstfied with a book which he had purchased from us., The letter and the instructions which follow were on the Easter examination in Business Correspondence as one of four letters which had to be Written by the students ofthe eommetrcial course., TI-IE PROBLEM March 26, 119bZt Mr. J. M. Rankin, 802, College Street, Toronto 4, Ontariof, Dear Sir: Donlt think that because the book seems of no use to you, we are going to take 1t back and refund your moneyf, You certainly under: stood the nature of this book before you ordered lt, and if you dldnlt Want it, that was the time to say so instead of now after we have gone to the exe pense of sending it to you and after the deal is closed., Under the circums- tances we cannot take the book back. Yours truly, PARKER. PUBLJCATQLONS , Sales Manager 0

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MRLQQAMES WARD-LAK sPEAgKs- On January 2.3, after completing our study of Law this year, Mr. James Wardlaw came up to the school and spoke to our class on the topic of Conditional Salest. Conditional Sales Contracts were distributed to every member of the class and then Mr. Wardlaw proceeded to go through the con- ditions of the contract with us. I-Ie pointed out that before signing one of these contracts., you must be very sure of what will be encountered if ever a payment 15 m1ssed His advice was never to sign a Conditional Sales Contracts Either secure a loan from the bank or wait until you have enough money to cover the entire payrnent. After Mro WarCllaw's talk, we had a brief questxon and answer period in which Mr. Wardlaw answered all questions that we had to ask. Joan Eve rt son, Sem or Commercial MONROE CALCULATINC MACHINES On Wednesday, February lt-4, Mr, Brien of the Monroe Calculating Machine Company, Inc., of Kitchener came to talk to our class about their business machines., He brought with htm a tenskey adding machine, a fulls key-board adding machine, and a calculator. Mr. Brien showed our class how to add., subtract, and multipl.y on the adding machines. On. the calculator, Mrn Brien showed us how to muls tiply, divide, check invoice figures, along with finding the answers to some complicated science problemso This demonstration was educational and interesting to the commercial class., We feel we have benefited greatly from thiso Ritchie Coeppinger Senior Commercial 1 3

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A kv'- ' ' ''-'WI-fer'-nv'-ew--'env'-1--'fw.'mw,...,,,,..,, .P ..,.M,M...-W if Ju. 321 AS 7 .K ,K ,Q 4 .Nw i...,,,-1 7 VV V as . f ,Q-A 3 - gl F 5 1 hd 8 Q2 ' I ' 'bv-J X -. v 45 X Of v 3 , f 5 4 Q ' ' J' f I 0 0 5 Ig -.,W,Nd, A ' ,5- fs' YH'f I 1 M V ..,..A-...r bl:LNIOR COMMERCIAL Back row: Ritchie Goeppinger, Ruth Smith, Doug Watt, Donna Graham, Mildred Greenaway, Elinor Foreman Front row: Darlene Tiffin, Lois Maltby, Elizabeth Walker, Helen Mackenzie, Dianne Nodwell, Joan Everson, Sheila Hogan SR. COMM. INSERT - Marlene Ferns, Shirley Ward MM- 11 -my V X U. 4'kJ?' fir Mil?-g fQ .-351. is 39. as-in S-.-4,f L ' '11 swf f WWI? K .l , ,,. Y 12 il g , 'il 1.5! g ' ' Q 1 4, J 'I X I JUNIOR COMMERCIAL Back row: Don Smith, Jim Wallace, Sandra Cameron, Jeanne Gillespie, Bill Murray, Bob Priester Front row: Marion Greenshields, Marie Dwyer, Aileen Moffitt, Myrtle Adams, Audrey Dwyer, Laurene Teeter JR. COMM. INSERT - Barry Williams H5 , , -i ew .gl X3